Privacy policy

This Privacy Policy explains how MANNER (“MANNER,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://xenojoy.store, make a purchase, contact us, or otherwise use our website and related services collectively referred to as the “Services.”

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide

We may collect:

  • Your name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number;
  • Order details and purchase history;
  • Account login information, where account functionality is available;
  • Customer support messages;
  • Product reviews or other content you submit;
  • Marketing preferences; and
  • Any other information you choose to provide.

Payment Information

Payments are processed by authorized third-party payment providers, which may include Shopify Payments, PayPal, card processors, or other payment gateways displayed during checkout.

We do not directly store complete payment card numbers or card security codes.

Information Collected Automatically

When you access our Services, we and our service providers may automatically collect:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Approximate location derived from your IP address;
  • Time zone;
  • Referring website;
  • Pages and products viewed;
  • Search activity;
  • Cart and checkout activity;
  • Website interactions; and
  • Cookie identifiers and similar technical information.

2. How We Use Personal Information

We may use personal information to:

  • Process payments and orders;
  • Arrange fulfillment, shipping, and delivery;
  • Send order confirmations and tracking updates;
  • Provide customer support;
  • Manage returns, refunds, exchanges, and disputes;
  • Maintain customer accounts;
  • Detect fraud, unauthorized transactions, and security threats;
  • Improve our website, products, advertising, and customer experience;
  • Comply with tax, accounting, legal, and regulatory obligations;
  • Enforce our policies and agreements; and
  • Send promotional communications when you have consented or when otherwise permitted by law.

3. Marketing Communications

We may send marketing emails or promotional messages when you have subscribed or otherwise agreed to receive them.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email; or
  • Contacting us at dana@xenojoy.store.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages, such as order confirmations, delivery notifications, security alerts, or responses to customer service requests.

4. How We Share Personal Information

We do not sell personal information for monetary payment.

We may disclose personal information to service providers that help us operate our business, including:

  • Shopify and other e-commerce platform providers;
  • Payment processors;
  • Fulfillment partners;
  • Shipping carriers and logistics providers;
  • Cloud hosting and data storage providers;
  • Email and customer support providers;
  • Fraud-prevention and security providers;
  • Analytics and advertising providers;
  • Professional advisers, including accountants and legal advisers; and
  • Government authorities or law enforcement where legally required.

These parties may only receive information reasonably necessary to perform their services or meet applicable legal obligations.

5. Business Transactions

If MANNER is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning;
  • Remember your preferences;
  • Maintain shopping-cart and checkout features;
  • Understand how visitors use the website;
  • Detect fraud and security risks; and
  • Measure or personalize marketing where permitted.

Cookies may include:

Essential Cookies

These cookies support necessary website functions, such as navigation, account access, cart management, checkout, and fraud prevention.

Analytics Cookies

These cookies help us understand website traffic and customer interactions so that we can improve our Services.

Advertising Cookies

These cookies may be used to measure advertising performance or display more relevant advertising, subject to your consent and applicable law.

You can manage cookies through your browser settings or any cookie-preference tools made available on our website. Blocking certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;
  • Maintain business and financial records;
  • Provide customer support;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements; and
  • Meet legal, tax, accounting, or regulatory obligations.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

These safeguards may include:

  • SSL or TLS encryption;
  • Secure third-party payment processing;
  • Restricted access controls;
  • Account authentication measures; and
  • Fraud and security monitoring.

No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute protection against every security incident.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information held about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Receive a portable copy of certain information;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of marketing communications; or
  • Appeal a decision regarding a privacy request where applicable.

Certain requests may be limited by legal exceptions, including recordkeeping, fraud prevention, transaction completion, and legal compliance requirements.

To submit a privacy request, email dana@xenojoy.store. We may request information reasonably necessary to verify your identity before completing the request.

10. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact dana@xenojoy.store so that we can review and, where appropriate, delete the information.

11. International Data Transfers

Your information may be processed, transferred, or stored outside your state, province, or country, including in the United States and in locations where our service providers operate.

Privacy and data-protection laws in these locations may differ from those in your place of residence. Where required, we use appropriate measures intended to protect transferred information.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, security, or privacy practices of third-party websites. Review the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technologies, or legal obligations.

The revised policy will be posted on this page with a new “Last Updated” date.

14. Contact Information

Questions, requests, or complaints concerning privacy may be directed to:

Trade Name: MANNER
Website: https://xenojoy.store
Email: dana@xenojoy.store
Phone: (305) 753-4315
Address: 1486 SW 19th Ave, Fort Lauderdale, FL 33312, USA

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time
Sunday: Closed