Refund policy

At MANNER, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the following policy.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted more than 30 days after delivery will not normally be eligible for a refund or exchange, except where otherwise required by applicable law.

2. Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in the same condition in which it was received.
  • The item must be returned in its original packaging.
  • All original tags, labels, manuals, accessories, components, and promotional items must be included.
  • You must provide valid proof of purchase, such as an order confirmation, receipt, or order number.
  • The return must be authorized by MANNER before the item is shipped back.

Non-Returnable Items

The following items cannot normally be returned:

  • Personalized, customized, or made-to-order products;
  • Perishable goods;
  • Opened personal-care, hygiene, cosmetic, or intimate products;
  • Gift cards or downloadable digital products;
  • Products marked “Final Sale” or “Non-Returnable” at the time of purchase;
  • Products damaged through misuse, negligence, improper handling, or unauthorized modification.

Defective, damaged, or incorrectly shipped items may still qualify for a remedy even if they fall within one of the categories above, where required by applicable law.

3. Return Process

To request a return:

  1. Email dana@xenojoy.store within the applicable return period.
  2. Include your full name, order number, item you wish to return, and reason for the return.
  3. For damaged, defective, or incorrect items, include clear photographs or videos showing the issue.
  4. Our customer support team will review your request and normally respond within 1–2 business days.
  5. If the return is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior authorization may not be accepted.

Please do not send returned products directly to the manufacturer or to an address other than the return address provided by our customer support team.

4. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of preference, incorrect size selection, change of mind, or another reason not caused by MANNER.

MANNER will cover reasonable return shipping costs when:

  • The item arrived damaged;
  • The item is defective;
  • The wrong item was delivered; or
  • The order was materially incomplete because of our error.

Original shipping fees and expedited shipping charges are non-refundable unless the return results from an error by MANNER or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt. For higher-value items, purchasing shipping insurance is also recommended. MANNER is not responsible for return packages that are lost before they reach the authorized return location.

5. Inspection and Refunds

After your return is received, we will inspect it to confirm that it meets the eligibility requirements.

We will notify you by email whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method. We normally initiate the refund within 3–7 business days after the return is approved.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

6. Partial Refunds

A partial refund may be issued when legally permitted, including where:

  • An item is returned with signs of use or wear;
  • Parts, accessories, packaging, tags, or manuals are missing;
  • The product has been damaged for reasons unrelated to a defect or shipping issue; or
  • The condition of the returned item has materially reduced its value.

Any deduction will be reasonably based on the condition of the returned product.

7. Late or Missing Refunds

If an approved refund has not appeared:

  1. Review your bank or payment account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing delays may apply.

If you have completed these steps and still have not received the refund, contact us at dana@xenojoy.store.

8. Exchanges

We offer direct replacements for products that are defective, damaged, materially incomplete, or incorrect upon delivery.

For a different size, color, model, or product that is not related to our error, you may need to return the original item and place a new order. The replacement order will be subject to current pricing and availability.

9. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within 7 days of delivery if your order contains:

  • A damaged item;
  • A defective item;
  • An incorrect product;
  • An incorrect quantity; or
  • A materially missing component.

Include your order number and clear photographs or videos of the item and packaging.

After reviewing the issue, we may provide an appropriate remedy, including:

  • A replacement;
  • A full refund;
  • A partial refund if you choose to keep the item; or
  • Another remedy agreed upon with you.

10. Order Cancellation

To request cancellation, contact dana@xenojoy.store as soon as possible after placing your order.

We will make reasonable efforts to cancel an order that has not entered processing or shipment. Cancellation cannot be guaranteed once fulfillment has begun.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

11. Contact Information

For questions about returns, refunds, exchanges, or cancellations, contact:

Trade Name: MANNER
Email: dana@xenojoy.store
Phone: (305) 753-4315
Address: 1486 SW 19th Ave, Fort Lauderdale, FL 33312, USA

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time
Sunday: Closed