Shipping policy

Thank you for shopping with MANNER. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing Time

Orders are normally processed within 1–3 business days, Monday through Saturday, excluding public holidays.

Order Cut-Off Time

Orders placed after 6:00 PM Eastern Time may be treated as having been received on the following business day.

Processing may take longer during:

  • Holidays;
  • Promotional events;
  • Peak shopping periods;
  • Severe weather;
  • Unexpected inventory issues; or
  • Other periods of unusually high order volume.

If a significant delay affects your order, we will make reasonable efforts to contact you using the email address provided at checkout.

2. Estimated Delivery Time

The estimated total delivery period consists of:

Processing Time + Shipping Time = Estimated Total Delivery Time

Estimated shipping times after processing are:

  • United States, United Kingdom, Canada, Australia, and New Zealand: approximately 6–9 business days;
  • Other available international destinations: approximately 7–12 business days.

These timeframes are estimates and not guaranteed delivery dates.

Delivery may take longer because of carrier delays, customs inspections, severe weather, public holidays, address issues, high order volumes, or other events outside our reasonable control.

3. Shipping Availability

We ship to destinations displayed as available during checkout.

Availability may vary depending on:

  • Product type;
  • Delivery destination;
  • Carrier restrictions;
  • Customs rules;
  • Sanctions or trade restrictions; and
  • Local legal requirements.

We may cancel and refund an order if we cannot legally or reasonably ship it to the address provided.

4. Shipping Costs

Free Standard Shipping may be offered on orders unless a different charge is displayed during checkout.

Any applicable shipping fee will be shown before you complete your purchase.

We do not add undisclosed handling fees after checkout.

Expedited, priority, or other optional shipping services may carry an additional charge.

5. Shipping Confirmation and Tracking

After your order has shipped, we will send a shipping confirmation email when tracking information is available.

The email may include:

  • The carrier;
  • The tracking number; and
  • A tracking link or delivery-status information.

Tracking information may require additional time to update after a shipping label is created.

6. International Shipping, Customs, and Taxes

International orders may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added taxes;
  • Brokerage charges;
  • Clearance fees; or
  • Other government-imposed costs.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

MANNER does not control these charges and cannot predict their amount. Contact your local customs authority for additional information before ordering.

Refusal to pay applicable customs or import charges may result in the package being returned, abandoned, or destroyed. Any refund in such circumstances will be handled in accordance with applicable law and may be reduced by costs charged to us by the carrier or customs authority.

7. Address Accuracy

You are responsible for providing a complete and accurate shipping address.

Before submitting your order, verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State, province, or region;
  • Postal code;
  • Country; and
  • Telephone number.

Contact dana@xenojoy.store immediately if you notice an address error.

We cannot guarantee that an address can be changed after an order enters processing or shipment.

MANNER is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.

8. Failed Delivery and Returned Packages

A package may be returned because of:

  • An incorrect or incomplete address;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect the package;
  • Refusal of delivery;
  • Unpaid customs fees; or
  • Carrier restrictions.

If a package is returned to us, contact our support team. Additional shipping charges may apply before the order can be shipped again, except where the failed delivery resulted from our error.

9. Lost Packages

If tracking information shows no meaningful movement for an extended period or indicates that the package may be lost, contact us at dana@xenojoy.store.

We may ask you to confirm your address, contact the carrier, or provide additional information needed for a carrier investigation.

Where the carrier confirms that a shipment was lost before delivery, we may provide a replacement or refund, subject to availability and applicable law.

10. Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, building staff, or reception personnel.
  3. Review any delivery photograph or carrier notice.
  4. Contact the shipping carrier.
  5. Contact MANNER if the package remains missing.

We will make reasonable efforts to assist with the carrier investigation. A replacement or refund is not guaranteed where the carrier has valid delivery confirmation, except where required by law.

11. Damaged, Missing, or Incorrect Items

Inspect your order promptly after delivery.

Contact us within 7 days of delivery if:

  • The package or item is damaged;
  • An item is missing;
  • The wrong product was delivered; or
  • The tracking or delivery status appears materially incorrect.

Include your order number and clear photographs or videos of the package, shipping label, and affected product.

Remedies are handled in accordance with our Return and Refund Policy.

12. Delays Outside Our Control

MANNER is not responsible for delays caused by events outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Carrier interruptions;
  • Customs processing;
  • Labor disputes;
  • Government restrictions;
  • Transportation interruptions;
  • Public-health emergencies;
  • Cybersecurity incidents; or
  • Supply-chain disruptions.

We will make reasonable efforts to communicate material information available to us.

13. Contact Information

For shipping or delivery questions, contact:

Trade Name: MANNER
Email: dana@xenojoy.store
Phone: (305) 753-4315
Address: 1486 SW 19th Ave, Fort Lauderdale, FL 33312, USA

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time
Sunday: Closed